Cookie Policy
Last updated: 27 January 2026
1. Introduction
Cleaner Pal Ltd. ("we," "our," or "us") uses cookies and similar tracking technologies on our website and platform. This Cookie Policy explains what cookies are, how we use them, and your choices regarding their use.
2. What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.
Cookies can be "persistent" (remain on your device until deleted or expired) or "session" (deleted when you close your browser).
3. Types of Cookies We Use
3.1 Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as:
- User authentication and session management
- Security features and fraud prevention
- Remembering your preferences and settings
- Load balancing and website performance
These cookies cannot be disabled as they are essential for the platform to work.
3.2 Functional Cookies
These cookies enhance functionality and personalization:
- Remembering your language preferences
- Storing your booking preferences
- Remembering your location settings
- Improving user experience
3.3 Analytics Cookies
These cookies help us understand how visitors interact with our website:
- Tracking page views and user journeys
- Understanding which features are most popular
- Identifying technical issues and errors
- Measuring website performance
We use this information to improve our platform and user experience.
3.4 Marketing Cookies
These cookies are used to deliver relevant advertisements and track campaign effectiveness:
- Tracking conversions from advertising campaigns
- Showing you relevant ads on other websites
- Measuring the effectiveness of our marketing efforts
These cookies are only set with your consent.
4. Third-Party Cookies
We use services from third parties that may set cookies on your device:
- Google Analytics: For website analytics and performance monitoring
- Stripe: For secure payment processing
- Firebase: For authentication and database services
- Google Cloud: For hosting and infrastructure services
These third parties have their own privacy policies and cookie practices. We encourage you to review their policies.
5. Managing Cookies
You have several options for managing cookies:
5.1 Browser Settings
Most web browsers allow you to control cookies through their settings. You can:
- Block all cookies
- Block third-party cookies only
- Delete cookies when you close your browser
- Delete existing cookies
Please note that blocking essential cookies may impact your ability to use our platform. Instructions for managing cookies in popular browsers:
5.2 Cookie Consent
When you first visit our website, you may see a cookie consent banner. You can accept all cookies, reject non-essential cookies, or customize your preferences. You can change your cookie preferences at any time through your browser settings or by clearing your cookies.
6. Cookies We Use
Below is a list of the main cookies we use on our platform:
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| session | Maintains user session and authentication | Session | Essential |
| auth_token | Stores authentication token for logged-in users | 30 days | Essential |
| preferences | Stores user preferences and settings | 1 year | Functional |
| _ga | Google Analytics - distinguishes users | 2 years | Analytics |
| _gid | Google Analytics - distinguishes users | 24 hours | Analytics |
7. Local Storage and Similar Technologies
In addition to cookies, we may use other similar technologies such as Local Storage, Session Storage, and Web Beacons. These technologies work similarly to cookies and are used to store information on your device or track your activity.
8. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website with a new "Last updated" date.
9. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
Cleaner Pal Ltd.
Ground Floor, Gallery Building
65-69 Dublin Rd
Belfast
BT2 7HG
Northern Ireland
Email: privacy@cleanerpal.com
10. Related Policies
For more information about how we collect, use, and protect your personal data, please see our Privacy Policy and GDPR Compliance pages.