Terms and Conditions

In these Terms, the following definitions apply:

• "Platform" means the CleanerPal website, mobile application, and all related services and technology.
• "Cleaner" means an independent cleaning service provider who uses the Platform to offer cleaning services to Clients.
• "Client" or "Customer" means a person or entity that uses the Platform to book cleaning services.
• "User" means any person who accesses or uses the Platform, including Cleaners and Clients.
• "Booking" means a confirmed arrangement between a Cleaner and a Client for the provision of cleaning services.
• "Services" means the cleaning services provided by Cleaners to Clients.
• "Content" means any text, graphics, images, music, software, audio, video, information, or other materials.

CleanerPal is a technology platform that facilitates connections between independent cleaning service providers ("Cleaners") and clients seeking cleaning services ("Clients"). We operate as a marketplace platform in the gig economy.

What We Are:

• A technology platform providing software and services to connect Users
• A facilitator enabling transactions between independent parties
• A payment processor handling transactions on behalf of Users
• A platform that recognizes Cleaners' right of substitution - Cleaners have the unrestricted right to provide a suitably qualified and verified substitute to perform services in their place, subject to client approval and the substitute completing CleanerPal verification requirements. This right of substitution is a fundamental indicator of self-employment status under UK law.
• A platform that does not control Cleaner pricing - CleanerPal may provide default hourly rate suggestions for guidance purposes only, but Cleaners have complete freedom to set, modify, and change their own hourly rates and service pricing at any time. CleanerPal does not force, mandate, or control Cleaner rates. This pricing independence is a key indicator of self-employment status under UK law.

What We Are NOT:

• An employment agency or employment business
• An employer of Cleaners
• A provider of cleaning services
• A party to any service agreement between Cleaners and Clients
• Responsible for the quality, safety, or completion of Services
• An insurer or guarantor of any Services
• Responsible for the conduct, actions, or omissions of Users

Service Agreement: When a Booking is made through the Platform, a binding service agreement is created directly and exclusively between the Cleaner and the Client. CleanerPal is NOT a party to that agreement. We do not and cannot control the Cleaner, the Client, the Services provided, or the quality, safety, or timing of those Services. We disclaim all liability for such matters to the maximum extent permitted by law.

No Guarantees: We make no representations, warranties, or guarantees regarding:

• The quality, safety, or completion of any Services
• The qualifications, skills, or background of any Cleaner
• The accuracy or completeness of any profile or information
• The suitability of any Cleaner for any particular Client or job
• The outcome of any Booking or Service

To use the Platform, you must create an account and provide accurate, complete, and up-to-date information including:

• First name and last name
• Valid email address
• Phone number
• Secure password
• Any other information we may require

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other breach of security.

You warrant that you are the owner of the device used to access the Platform, or that you have obtained permission from the owner. You accept responsibility for the use of the Platform on any device, whether or not that device is owned by you.

You may not create multiple accounts to avoid restrictions or fees. We reserve the right to suspend or terminate accounts that violate this provision.

As a Cleaner, you represent and warrant that:

• You are at least 18 years of age
• You are legally entitled to work in the United Kingdom
• You must provide valid proof of right to work in the UK (e.g., passport, driving licence, or Home Office share code). CleanerPal is legally required to verify and retain this documentation. Failure to provide valid proof will result in account suspension until resolved.
• You have never been convicted of any criminal offence (or if you have, you have disclosed this to us and we have approved your account)
• All details you provide to us are accurate and up to date
• You hold any required licences or certifications needed to legally carry out cleaning services, and they are up to date
• You must obtain and maintain public liability insurance with a minimum cover of £2 million (or as otherwise specified by CleanerPal). Proof (certificate) must be uploaded during onboarding and renewed annually. Accounts without valid insurance will be suspended from receiving bookings.If your insurance certificate expires or is due to expire within 15 days, your account will be automatically suspended until a valid, verified insurance certificate is uploaded and approved. You will receive reminders 15 days before your insurance expires. It is your responsibility to ensure your insurance remains valid and to upload renewal certificates before expiry.
• You will complete our onboarding process, including background verification checks (including mandatory AccessNI checks) and identity verification
• You have the unrestricted right to provide a suitably qualified and verified substitute to perform services in your place, subject to client approval and the substitute completing CleanerPal verification requirements.
• You must provide and use your own cleaning equipment and products. CleanerPal does not supply any equipment or cleaning supplies.

You agree to treat Clients courteously and lawfully and to provide Services in a professional manner. You agree to comply with all applicable laws and regulations relating to your provision of Services.

Once you have been connected to a Client through the Platform, you shall not make bookings with that Client other than through the Platform's booking functions. Cleaners and Clients must not arrange services outside the Platform to avoid fees. Violation may result in permanent account termination and pursuit of lost fees. Attempting to circumvent the Platform to avoid fees is strictly prohibited and may result in immediate account termination.

It is your responsibility to ensure you comply with appropriate regulations regarding employment status, tax obligations, and any other legal requirements applicable to your provision of Services.

5.1 Equipment and Product Liability

As a Client, you represent and warrant that:

• All details you provide to us are accurate and up to date
• You will treat Cleaners courteously and lawfully
• You will provide a safe and appropriate environment for Cleaners to work in compliance with all applicable laws and regulations
• You will provide Cleaners with all reasonable information and cooperation required to enable them to provide the Services you have requested
• You will make payment for Services in accordance with these Terms

Once you have been connected to a Cleaner through the Platform, you shall not book that Cleaner other than through the Platform's booking functions.

Both parties have the right to cancel a Booking in accordance with our cancellation policy set out in these Terms.

CleanerPal may use third-party providers to:

• Cross-check the validity of identity information supplied by Cleaners against multiple public and privately-held data sources
• Perform background checks of information supplied by Cleaners against multiple public and privately-held data sources, including AccessNI (Disclosure and Barring Service) checks where applicable
• Verify right-to-work status in the UK

AccessNI Checks - Mandatory Requirement: AccessNI (Disclosure and Barring Service) checks are mandatory for all Cleaners using the Platform. Cleaners must complete AccessNI verification as part of the onboarding process. This requirement helps ensure the safety and security of all Platform users.

The extent of checks we make is set out above. We do not carry out further verification of Cleaners, Clients, or their profiles beyond what is stated. We have no obligation to do so and make no representations that we do so. You should make your own assessment of the people you decide to interact with through the Platform. You must rely on your own judgment and common sense.

CleanerPal accepts no responsibility for the accuracy or completeness of any profile on the Platform as we do not verify all information provided. We do not accept responsibility for the accuracy or completeness of any checks made, nor the validity of Cleaner profile information, to the extent that we have been deliberately misled by the individual in question, and/or to the extent that the source of third-party information used was inaccurate.

We process personal data in accordance with UK GDPR and the Data Protection Act 2018. We act as a data controller for personal data processed through our Platform. Please see our Privacy Policy for detailed information about how we collect, use, and protect your data.

By using the Platform, you consent to us collecting and using technical information about the devices used to access the Platform and any related software, hardware, and/or peripherals to improve our products and to provide Services to you.

Payment processing is handled securely through our platform. Cleaners receive payments directly to their registered bank account or PayPal account. We may deduct platform fees as outlined in our fee structure.

9.4 Platform Fees

A £1.00 platform fee is charged on every booking and is always retained by Cleaner Pal Ltd., even in the event of cancellation.

9.5 Admin Fees

A £1.00 admin fee is charged on every cancellation and is paid by the party who cancels (all fees go to the company).

Cleaners may subscribe to various subscription tiers (Free, Basic, Premium) to access enhanced features and capabilities on our platform. The following terms apply to all subscription plans:

10.1 Subscription Payment Rules

• Single Payment Per Period: You may only pay for a subscription once per billing period. Duplicate payments for the same subscription tier within the same billing period are not permitted.
• Upgrades: If you upgrade your subscription to a higher tier, the upgrade takes effect immediately and starts a new billing period. The remaining time from your previous subscription period is retained by Cleaner Pal Ltd. and no refund or credit will be provided for the unused portion of your previous subscription.
• Downgrades: If you downgrade your subscription to a lower tier or cancel to the free tier, you will continue to have access to your current subscription tier until the end of your current billing period. The downgrade will take effect at the end of your current billing period, and you will not be charged for the new tier until that time.
• Data Loss on Downgrade: When downgrading to a lower tier or the free tier, any data, services, service areas, bookings, or other features that exceed the limits of your new subscription tier will be permanently removed when the downgrade takes effect. This includes but is not limited to: excess service areas, excess services, bookings scheduled beyond your new tier's advance booking limit, and any other features or data outside your new subscription limits. You will be notified of these changes before the downgrade takes effect, and it is your responsibility to save or export any data you wish to retain.
• Billing Period: Subscription billing periods are calculated from the date of initial subscription or upgrade. Monthly subscriptions renew every 30 days, and yearly subscriptions renew every 365 days from the subscription start date.
• Automatic Renewal: Subscriptions automatically renew at the end of each billing period unless cancelled. You may cancel your subscription at any time through your account settings, and the cancellation will take effect at the end of your current billing period.

10.2 Subscription Changes

All subscription changes (upgrades, downgrades, or cancellations) must be made through the official subscription management interface in your CleanerPal account. Changes made through other means may not be recognized or processed.

10.3 Refunds

Subscription fees are non-refundable except as required by law. When upgrading, the remaining time from your previous subscription is retained by Cleaner Pal Ltd. and no refund or prorated credit is provided. When downgrading, you continue to have access to your current tier until the end of your billing period, and no refund is provided for the unused portion.

Users agree to:

• Use the Platform only for lawful purposes
• Provide accurate and truthful information
• Respect other users and maintain professional conduct
• Not engage in fraudulent or deceptive practices
• Comply with all applicable laws and regulations
• Not use the Platform to advertise or offer to sell goods or services other than cleaning services
• Not sell or otherwise transfer your profile or account to another person
• Not circumvent platform fees or payment processing
• Not contact other users outside the Platform for bookings to avoid fees
• Not create multiple accounts to avoid restrictions or fees
• Not use the Platform to solicit business for other platforms or services
• Not post false, misleading, or defamatory content
• Not engage in harassment, abuse, or threatening behavior
• Not interfere with or disrupt the Platform or servers
• Not attempt to gain unauthorized access to any part of the Platform
• Not use automated systems or bots to access the Platform
• Not reverse engineer or attempt to extract source code from the Platform

Violation of these rules may result in immediate suspension or termination of your account, and we reserve the right to take legal action where appropriate.

To the maximum extent permitted by applicable law:

12.1 Financial Liability Cap

CleanerPal's total liability to you for any and all claims arising from these Terms or your use of the Platform, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total amount you have paid to Cleaner Pal Ltd. in the 12 months preceding the claim, or £100, whichever is greater.

12.2 Time Limit for Claims

Any claim for liability must be brought within 12 months of the date the claim arose or within 30 days of the end of the subscription period during which the claim arose, whichever is later. Claims brought after this period are time-barred and cannot be pursued.

12.3 Exclusion of Liability for Services

We expressly disclaim and exclude all liability for:

• The quality, safety, timeliness, or completion of cleaning services provided by independent Cleaners
• Any damages, losses, injuries, or harm arising from Services provided by Cleaners, including but not limited to property damage, personal injury, or death
• The accuracy, completeness, or truthfulness of any profile, information, or Content on the Platform
• Any interactions, communications, or relationships between Users, whether online or offline
• The conduct, behavior, or actions of any User, including Cleaners and Clients
• Any disputes between Cleaners and Clients regarding Services
• Any failure by Cleaners to provide Services or to provide Services to a satisfactory standard
• Any loss or damage to property during the provision of Services

12.4 Exclusion of Liability for Platform

We exclude all liability for:

• Any technical issues, interruptions, errors, bugs, or failures in the Platform
• Any loss of data, profits, business, revenue, goodwill, or anticipated savings
• Any indirect, consequential, special, or punitive damages
• Any loss arising from your inability to use the Platform
• Any loss arising from unauthorized access to or alteration of your data
• Any loss arising from third-party services or integrations
• Any loss arising from force majeure events

12.5 Disclaimer of Warranties

The Platform is provided "as is" and "as available" without any warranties, express or implied. We disclaim all warranties, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement
• Warranties that the Platform will be uninterrupted, secure, or error-free
• Warranties regarding the accuracy, reliability, or completeness of any information on the Platform
• Warranties that defects will be corrected

12.6 Non-Excludable Rights

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited by applicable law (including consumer rights under the Consumer Rights Act 2015)
• Breach of statutory duty where such breach cannot be excluded

However, our liability even in these cases is limited to the maximum extent permitted by law.

12.7 No Agency or Employment Relationship

CleanerPal is not an agent, employer, or representative of any Cleaner or Client. We do not control, direct, or supervise Cleaners in the provision of Services. Cleaners are independent contractors responsible for their own actions, insurance, tax obligations, and compliance with all applicable laws.

We reserve the right, at our absolute discretion, to refuse to allow any person to register or create an account with CleanerPal, or to cancel or suspend any existing account, if we reasonably form the view that the User's conduct or presence on the Platform, including a breach of these Terms, is detrimental to the operation of the Platform and/or the security, welfare, or experience of other users.

We may monitor communication made on the Platform between users for this purpose. See our Privacy Policy for more information.

Users may terminate their accounts at any time through their account settings. Upon termination:

• Your right to use the Platform will immediately cease
• All outstanding Bookings will be handled in accordance with our cancellation policy
• You will remain liable for all amounts due up to the date of termination
• We may delete your account and data in accordance with our Privacy Policy

We reserve the right to temporarily or permanently suspend your access to the Platform if we deem that you are engaged in or conducting behavior that is detrimental to our business, operations, or other members of our community.

The Platform and all Content, features, and functionality are owned by Cleaner Pal Ltd. and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Platform without our prior written consent.

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display any Content you post on the Platform for the purpose of operating and promoting the Platform.

By providing your phone number, you consent to receive SMS messages from CleanerPal. You should expect to receive a maximum of ten (10) SMS messages per month. These messages will include booking confirmations, booking reminders, payment notifications, dispute alerts, and important account security information. Message and data rates may apply. Reply STOP to opt out at any time. For help, reply HELP.

We may send you email notifications about your account, Bookings, and important updates. You can opt out of marketing emails at any time through your account settings or by clicking the unsubscribe link in emails.

If you have a dispute with another User, we encourage you to contact that User directly to resolve the matter. If you are unable to resolve the dispute, you may contact our support team for assistance.

For disputes between you and CleanerPal, these Terms are governed by the laws of Northern Ireland and the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of the courts of Northern Ireland.

You agree to fully indemnify, defend, and hold harmless Cleaner Pal Ltd., its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, demands, actions, proceedings, damages, losses, liabilities, costs, and expenses (including without limitation reasonable legal fees and court costs) arising out of or relating to:

• Your use or misuse of the Platform
• Your violation of these Terms or any other agreement with us
• Your violation of any law, regulation, or third-party right
• Your provision of Services (if you are a Cleaner), including but not limited to any claims for property damage, personal injury, or death
• Your receipt of Services (if you are a Client), including but not limited to any claims arising from your property or conduct
• Any Content you post, upload, or transmit on the Platform
• Your interactions with other Users, whether online or offline
• Your failure to comply with any applicable laws or regulations
• Any dispute between you and another User
• Your breach of any representation or warranty made by you in these Terms

This indemnification obligation will survive termination of these Terms and your use of the Platform. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defences.

If you have any questions about these Terms, please contact us:

Cleaner Pal Ltd.
Ground Floor, Gallery Building
65-69 Dublin Rd
Belfast
BT2 7HG
Northern Ireland

Email: info@cleanerpal.com